Rug Care

General Tips
  • Clean spills immediately so that they do not become set in the rug
  • Don’t rub stains as it can cause them to become set in the fibers, rather blot them with a cloth
  • Ensure that any cleaning products are completely removed after cleaning
  • After cleaning, use dry towels to absorb remaining moisture
  • When having rugs cleaned professionally (especially hand-made rugs), always make use of reputable rug experts
  • Before professional cleaning, ensure that the rug is inspected with the cleaner to confirm its condition and obtain a signed receipt and guarantee of work
Cleaning Tips
1. Wool
  • Vacuum wool rugs regularly to keep them looking their best
  • When cleaning, use only cold or lukewarm water to avoid shrinkage and damage
  • Blot away any spills immediately and then clean with mild soap and water – do not use oxygen cleaners
  • Avoid exposure to direct sunlight to prevent fading
  • For best results, professional cleaning is recommended
2. Silk
  • Never saturate or soak silk rugs with water as this can damage the fibers
  • Blot away any spills immediately and then clean with mild soap and water – do not use oxygen cleaners
  • For best results, periodic professional cleaning is recommended and encouraged to protect silk fibers
3. Natural Fiber
  • Natural fibers are highly absorbent and should be cleaned regularly
  • Vacuum regularly to prevent dirt from becoming trapped in the fibers
  • Do not steam clean or saturate with water – this can cause rugs to shrink or be damaged
  • Avoid exposure to direct sunlight to prevent fading
  • Periodic professional cleaning (preferably suction or dry extraction) is recommended for best results
Vacuuming Tips
  • Canister vacuums without beater bars are recommended for cleaning rugs
  • Brooms and other manual sweeping methods are also suitable for cleaning rugs
  • Ensure that any cleaning products are completely removed after cleaning
  • Beater bars are not recommended because they can damage rugs
  • If beater bars must be used then they should be set to the highest setting and care taken not to damage the fibers
  • Powerful vacuums are not recommended because they can pull fibers from the base of a rug
  • Avoid running vacuums over edges and fringes repeatedly as this can damage them